Privacy Policy
Last updated: 07 Oct, 2026
At Believe Safari, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, contact us, enquire about a journey, or otherwise interact with Believe Safari.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Who We Are
Believe Safari is a travel company creating personally curated journeys across Africa, including Kenya, Tanzania, Zanzibar, Morocco and Egypt.
For privacy-related questions or requests, you can contact us at:
Email: believesafari@gmail.com
Website: believesafari.com
Registered/business address: P.O.Box 80590, Mombasa Kenya.
2. Information We Collect
We may collect information that you provide directly to us when you:
- Submit a Plan Your Journey enquiry
- Contact us through the website
- Ask about a particular safari or extension
- Request information about a trip
- Apply to become a Believe Safari Travel Advisor
- Communicate with us by email, phone or other channels
Depending on how you interact with us, this may include:
Personal information
- Name
- Email address
- Phone number
- Country or location
- Number of travellers
- Preferred travel dates
- Destinations or experiences you are interested in
- Information about the journey you are considering
- Messages, questions or other information you choose to provide
Travel information
When planning a journey, you may choose to provide information about:
- Travel preferences
- Accommodation preferences
- Activities and interests
- Special requirements
- Other information needed to help us design your trip
Please only provide information that is relevant to planning your journey.
Travel Advisor information
If you apply to become a Believe Safari Travel Advisor, we may collect:
- Name
- Agency name
- Email address
- Phone number
- IATA / CLIA number
- Location
- Destinations of interest
- Information included in your enquiry
3. Information We Collect Automatically
When you visit our website, certain technical information may be collected automatically.
This may include:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Approximate location
- Date and time of your visit
- Referring website
- Information about how you interact with our website
This information helps us understand how visitors use the website, maintain security and improve the website and our services.
4. How We Use Your Information
We use your information to:
- Respond to your enquiries
- Discuss and plan your trip
- Create personalised travel recommendations
- Provide information about our journeys and extensions
- Communicate with you before, during and after your journey
- Process and manage bookings
- Provide customer support
- Work with relevant travel partners to deliver your journey
- Respond to Travel Advisor partnership enquiries
- Improve our website, services and customer experience
- Maintain website security
- Meet legal, accounting and regulatory requirements
We will only use your information for purposes that are relevant to our relationship with you.
5. Information About Your Trip
Planning travel can sometimes require information that is more personal or sensitive than a standard website enquiry.
For example, you may voluntarily tell us about accessibility requirements, dietary requirements or other needs that are relevant to your journey.
Where such information is necessary to arrange your travel, we will use it only for the relevant purpose and take appropriate care in handling it.
6. How We Share Your Information
We do not sell your personal information.
We may share relevant information with trusted third parties where this is necessary to provide the services you have requested.
These may include:
- Safari camps and lodges
- Hotels and accommodation providers
- Airlines and domestic flight operators
- Drivers and guides
- Local activity and experience providers
- Ground transportation providers
- Travel advisors or agencies involved in your booking
- Technology, hosting, email or customer-management providers
- Payment providers
- Professional advisers where necessary
- Government authorities or other organisations where required by law
We only share information that is reasonably necessary for the relevant purpose.
7. International Transfers
Because Believe Safari operates across multiple African destinations and works with international travel partners, your information may sometimes be processed or accessed outside your country of residence.
Where this happens, we take reasonable steps to ensure that your information is handled securely and in accordance with applicable data protection requirements.
8. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against:
- Unauthorised access
- Accidental loss
- Misuse
- Alteration
- Unauthorised disclosure
- Destruction
However, no website, online transmission or electronic storage system can be guaranteed to be completely secure.
9. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.
For example, information relating to an enquiry may be retained for long enough to respond to your request and manage any resulting travel arrangements.
Booking and financial information may need to be retained for longer where required for legal, accounting, tax or regulatory purposes.
When information is no longer required, we will take reasonable steps to securely delete or anonymise it.
10. Cookies and Similar Technologies
Our website may use cookies and similar technologies to help the website function, understand how visitors use the website and improve your experience.
Some cookies may be necessary for the website to operate. Other cookies, such as analytics or advertising-related cookies, may require your consent depending on how they are used.
Where required, we will ask for your consent before placing non-essential cookies on your device.
11. Third-Party Websites
Our website may contain links to websites operated by third parties, including accommodation providers, travel partners, social media platforms or other services.
If you follow a third-party link, that website will have its own privacy policy and terms.
Believe Safari is not responsible for the privacy practices, content or security of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
12. Marketing Communications
We may occasionally contact you with information about Believe Safari journeys, experiences, extensions or other relevant updates where permitted by applicable law.
You can unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us.
We will not use your personal information for unrelated marketing purposes without an appropriate legal basis or consent where required.
13. Your Privacy Rights
Depending on where you live and the laws that apply to you, you may have rights regarding your personal information.
These may include the right to:
- Ask what personal information we hold about you
- Request a copy of your information
- Ask us to correct inaccurate information
- Ask us to delete information where appropriate
- Ask us to restrict certain processing
- Object to certain uses of your information
- Withdraw consent where processing is based on consent
- Request information about how your data is being used
To exercise a privacy right, please contact us using the details below.
Email: believesafari@gmail.com
We may need to verify your identity before completing certain requests.
14. Children's Privacy
Our website and services are intended for adults planning or arranging travel.
We do not knowingly collect personal information directly from children without appropriate consent from a parent or legal guardian.
If you believe a child has provided personal information to us without appropriate consent, please contact us so that we can review and, where appropriate, delete the information.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, technology or legal requirements.
When we make changes, we will update the Last updated date at the top of this page.
We encourage you to review this page periodically.
16. Contact Us
If you have any questions about this Privacy Policy or how Believe Safari handles your personal information, please contact us:
Believe Safari
Email: believesafari@gmail.com
Website: believesafari.com
Business address: P.O.Box 80590, Mombasa Kenya.